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Practical analysis of operational decisions: choosing work to automate, designing the process around it and managing the consequences for people.
1–4 of 4 entries
Resistance to process change often contains useful information. How to identify what people are protecting, make the decision fairly and move from the old process to the new one.
Published · 12 min readA proposed workflow for capturing information once, using AI to prepare proposals and contracts, and replacing duplicate tracking with one shared project record.
Published · Swissnex in China · Project: 2025–2026A faster task can save effort while leaving the wider process unchanged. Eight mistakes to avoid in measurement, controls, ownership, roles and implementation.
Published · 11 min readA task-by-task method for SME leaders to find where AI pays, where a simpler tool does better, and when the honest answer is not yet.
Published · 14 min readSelect another format or category, or return to the full library.
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