Notes by Nathanaël G. Dürst https://nathanael-durst.com/library.html Notes on how organisations operate, decide and adopt new technology. en How to handle employee resistance to process change https://nathanael-durst.com/writing/handle-employee-resistance-when-changing-a-process.html https://nathanael-durst.com/writing/article.php?slug=handle-employee-resistance-when-changing-a-process Wed, 30 Sep 2026 00:00:00 +0200 Resistance to process change often contains useful information. How to identify what people are protecting, make the decision fairly and move from the old process to the new one. Eight mistakes to avoid when integrating AI into business processes https://nathanael-durst.com/writing/common-mistakes-integrating-ai-into-business-processes.html https://nathanael-durst.com/writing/article.php?slug=common-mistakes-integrating-ai-into-business-processes Fri, 31 Jul 2026 00:00:00 +0200 A faster task can save effort while leaving the wider process unchanged. Eight mistakes to avoid in measurement, controls, ownership, roles and implementation. Which tasks should be handed over to AI? https://nathanael-durst.com/writing/which-tasks-should-i-hand-over-to-ai.html https://nathanael-durst.com/writing/article.php?slug=which-tasks-should-i-hand-over-to-ai Tue, 30 Jun 2026 00:00:00 +0200 A task-by-task method for SME leaders to find where AI pays, where a simpler tool does better, and when the honest answer is not yet.